FAQ

FREQUENTLY ASKED QUESTIONS

🎀 Choosing the Right Size

Q: How do I choose the right size?
A: Use the size guidance on the individual product page as your primary reference.

Q: What if I'm unsure which size to choose?
A: Don't guess — tell us a little about your companion and we'll help you choose.

Q: Do your size guidelines work for both dogs and cats?
A: Yes. Our guidance includes familiar references for both dogs and cats.

Q: Can companions of the same breed need different sizes?
A: Absolutely. Every companion is different in size and build, even within the same breed.

🐾 Products & Care

Q: Are Good Boi products suitable for both dogs and cats?
A: Yes, wherever a product has specific suitability or size considerations, we'll mention it on the product page.

Q: What materials are used?
A: Material details are provided on the individual product page wherever relevant.

Q: How should I care for my Good Boi?
A: Follow the Product Care guidance provided for your piece and handle it gently, keeping it away from excessive heat, moisture and rough surfaces.

🛍️ Ordering

Q: How do I place an order?
A: Choose your product and size, add it to your cart, enter your details at checkout and complete your payment.

Q: Will I receive an order confirmation?
A: Yes, we'll send an order confirmation to the contact details provided at checkout.

Q: Can I change or cancel my order?
A: Contact us as soon as possible. Changes or cancellations may not be possible once your order enters processing or dispatch.

Q: Can I order multiple products together?
A: Yes, you can add multiple products or quantities to your cart, subject to availability.

💳 Payment

Q: What payment methods do you accept?
A: The payment options currently available will be displayed during checkout.

Q: Is my online payment secure?
A: Payments are processed through our authorised payment gateway using its applicable security and protection measures.

Q: What if my payment was successful but I didn't receive an order confirmation?
A: Please don't pay again immediately. Contact us with your payment details so we can help verify the transaction.

📦 Shipping & Delivery

Q: Where do you deliver?
A: We currently deliver across serviceable locations within India.

Q: How long will my order take to arrive?
A: Delivery time depends on your location and shipping service, with available estimates shown during the ordering process.

Q: How can I track my order?
A: Once your order has shipped, you'll be able to track it using the Order Number and contact details used while placing the order.

Q: What if my tracking hasn't updated?
A: Tracking can sometimes take a little time to update. If something seems unusual, reach out to us and we'll help.

Q: What if my order is delayed?
A: If your order appears unusually delayed, contact us and we'll help you understand its current status.

💛 Returns & Exchanges

Q: Can I return or exchange my order?
A: Yes, subject to the conditions in our Returns & Exchanges Policy.

Q: What if I receive a damaged or incorrect product?
A: Contact us with your order details and a few photographs of the product, packaging and shipping label, and we'll help resolve it.

Q: How will my refund be processed?
A: Approved refunds are processed according to our Returns & Exchanges Policy and the applicable payment procedure.